Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Maya & Henry's jewelry?
We use premium materials including 14k gold-fill, sterling silver, and ethically sourced gemstones to ensure your pieces remain beautiful for years to come.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. Priority shipping options are available at checkout.
Can I return my jewelry if I change my mind?
Yes, we offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer international shipping?
We currently ship to select countries worldwide. Shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
Is your jewelry hypoallergenic?
Yes, all of our pieces are nickel-free and lead-free, making them safe and comfortable for customers with sensitive skin.